1. 14-Day Return Policy
In accordance with EU consumer law, customers have the right to return their purchase within 14 days of receiving the product without providing a reason. The following conditions apply:
- Product Condition: The item must be returned in its original condition, unused, and with all original packaging intact.
- Return Process: To initiate a return, please contact us at contact@viniro.shop within 14 days of receiving your order. You will receive instructions on how to proceed with the return.
2. Return Shipping Costs
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the item reaches us safely. We are not responsible for items lost or damaged during return shipping.
3. Refund Process
Upon receiving and inspecting the returned item, we will process your refund within 14 days. The refund will be issued to the original payment method used during the purchase. Please note the following:
- Product Price Only: We will refund the price of the product only. The original shipping costs are non-refundable.
4. Exceptions to the Return Policy
The right to return does not apply to:
- Custom-made or personalized products.
- Products that have been opened, used, or damaged by the customer.
5. Contact Information
For any questions regarding this Return Policy or to initiate a return, please contact us at contact@viniro.shop.
